FAQ

HOW DO I PLACE AN ORDER?

Click into your desired item, and then input colour, size, and quantity. When you are ready, click into your shopping cart page (top right corner), and then Next for delivery and address details.

 

WHAT ARE THE AVAILABLE PAYMENT METHODS?

 For local customers:

  1. Credit Cards: Simply opt to pay via Credit Card at check-out to save you any hassle. We accept Visa (include Visa Electron), MasterCard, Maestro and American Express.

  2. Paypal: The go-to payment platform for online shopping.

 

For international customers:

Paypal payment only. 

 

HOW DOES THE DELIVERY PROCESS WORK?

Here on ZZUMA, products require 1-2 working days to be processed and packed before being sent out for delivery. We deliver our parcels through a variety of ways, subjected to your preference and convenience.

 

For local customers*:

Singpost Normal Mail (3-5 working days) - SGD1.50

Singpost Registered Mail (1-2 working days) - SGD4.50

Courier service (next working day) - SGD15.00

 

*We do not deliver to Changi Airport, Tuas, Sentosa or Jurong island.

 

For international customers:

Singpost Air Parcel Delivery (6-15 working days)

Malaysia - SGD5.00

Rest of Southeast Asia - SGD10.00

Rest of the world - SGD20.00

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We accept returns and exchanges for items* that are unworn, unwashed, unaltered, and with the tags still intact. We also do exchanges for items that were ordered in the wrong size (subjected to the availability of product).

 

*Excludes sales items, intimates, swimwear, accessories, and bags.

 

To start a return request, please leave a message on our CONTACT page with the subject title "Return request: [Order confirmation number]" and the following information:

1. Name of customer

2. Order confirmation number

3. Item name and details (i.e. colour, size)

4. Reason for request

5. Picture of defect in product if necessary

 

Your email will be responded to by our customer service officers within 1-2 working days.

 

 

For any other enquires, please feel free to drop us a message using our contact form here.